What to expect, written down

Our guarantee

You get the written checklist before we start. If anything on it isn't right, tell us within 24 hours and we come back and fix it at no charge.

That's the whole policy. No paperwork, no argument, no asking you to prove it. Email us, tell us which room, and we schedule the return visit.

Cancellations and rescheduling

Life moves. Move or skip a visit free with 24 hours' notice, as many times as you need — it never costs you your recurring rate.

Inside 24 hours, 50% of that visit's quoted price applies. That isn't a penalty for its own sake — a slot that opens up the night before almost never gets refilled, so the time is simply lost. It goes on your next invoice.

If there's no next visit, there's nothing to collect and we won't chase you for it. You're welcome back any time at one-time pricing.

Three late cancellations in six months and we'll move you to a longer interval, so the price matches how often we're actually cleaning.

Cancel or pause whenever. There's no contract, no notice period and no fee for stopping — recurring pricing simply stops applying to future visits.

One exception, and we'd rather you hear it now than later: the recurring discount is earned over your first two standard visits. If you stop before the second one, we bill the difference between the recurring rate and the one-time rate on the visit you had — $26 on a 3 bed / 2 bath. That's it, once, and never on a visit past the second. We email you the number first and give you three days to say you'd rather just book the next clean.

If we're the ones who have to reschedule you, your next visit is discounted. The rule cuts both ways.

Payment

Payment is due on completion, after you've had a chance to look around. We accept cash, check, Zelle, Venmo, and card.

Recurring clients pay per visit — there's no package to buy up front and no contract to sign.

No deposit on standard cleans. Deep cleans and move-outs over $400 may need a 25% deposit to hold the date, and it comes straight off the final total.

Arrival windows

We confirm a two-hour arrival window with you the day before, and we text when we're on the way.

If we're running behind the home before yours, you hear about it from us before you notice it. You should never be standing at a window wondering.

Access

You don't need to be home. Plenty of clients are at work while we clean.

Door codes, lockboxes, a key left with a neighbor, or letting us in yourself — all fine. Whatever you choose, we write it down and confirm it back to you so there's no confusion about how we get in or how we lock up.

If the code doesn't work or the key isn't where it should be, we'll call and text and wait 15 minutes. If we still can't reach you, we have to move on to the next home, and the visit is treated as a late cancellation. Tell us about a new gate code or a dog in the yard and this never comes up.

What we use

We bring everything: professional-grade products, a commercial vacuum, and a color-coded microfiber system so a cloth that touched a bathroom never touches your kitchen.

If you have a product you'd rather we use, leave it out and tell us. If someone in the home is sensitive to fragrance, say so and we'll adjust what we bring.

Pets

Pets are welcome to stay home. Tell us their names and where they'll be, and we'll work around them.

Shedding pets add $25–40 to a standard clean, because pet hair genuinely adds time — it comes off baseboards and upholstery slower than dust does. A deep clean and a move-out clean include the pet-hair work at no extra charge.

What we don't do

Some jobs need a different trade, different equipment, or a different kind of coverage than a house cleaner has. We turn these down rather than do them badly:

• Biohazard cleanup
• Mold remediation
• Hoarding conditions
• Exterior windows
• Carpet shampooing or extraction
• Anything above 8 feet
• Moving heavy furniture
• Chandeliers and fragile fixtures

Most other exclusions are just add-ons — see the price list.

Before we arrive

You don't have to clean before the cleaners come. But these few minutes buy you a noticeably better result, because our time goes to scrubbing instead of tidying:

• Pick clothes and toys up off the floors
• Clear kitchen counters if you want them fully wiped
• Put valuables and important papers away
• Point out anything fragile — we'd rather dust around it than risk it

A text the night before is plenty. No list required.

Damage and breakage

We're careful, and we work slowly around anything that looks like it matters. Still, we're moving through a home with cloths and a vacuum, and accidents are possible.

If we break something, you hear it from us that day — before you find it. We tell you exactly what happened and we make it right, whether that's a replacement or taking it off the bill. What we won't do is stay quiet and hope you don't notice.

Privacy

This website has no tracking, no cookies, and no analytics. Browsing it leaves no record with us.

The one thing it can collect is what you type into the booking request form, which goes to our form provider and then straight to our inbox — nowhere else. Whether it arrives by form or email, we use your name, address and contact details for one thing: scheduling and quoting your cleaning. We don't sell them, share them, or add you to a list. No payment details are ever collected online.