FAQ
Questions people actually ask
Why does my first clean have to be a deep clean?
Standard pricing assumes a home that's already professionally maintained. A first visit never is — there's built-up dust on fans, film on shower glass, grime along baseboards. Starting with a deep clean means every standard visit after it is fast, consistent, and fairly priced for both of us. If you'd rather skip it, we can do a first standard clean at the standard rate plus 50%.
Do you bring your own supplies and equipment?
Yes — everything, including a commercial vacuum, professional-grade products, and a color-coded microfiber system so bathroom cloths never touch your kitchen. If you'd prefer we use a specific product of yours, leave it out and tell us.
Is the price really flat? What about my dog?
The price we confirm at your door is the price — we never bill hourly. Two things adjust a quote: shedding pets (+$25–40 on a standard clean, because pet hair genuinely adds time — a deep clean and a move-out include that work) and rush bookings inside 48 hours (+15%). Both are told to you before we start, never added after.
How does quoting work?
Use the instant price tool above, or send your bedrooms, bathrooms and city through the booking form — you'll have a written quote within two hours. For deep cleans and move-outs over $250 we do a quick 10-minute walkthrough or ask for photos first, then confirm the exact number at the door before any work starts.
Do I need to be home?
No. Many recurring clients leave a door code or a key arrangement. You'll get the completed checklist either way, and you're welcome to do the final walkthrough in person or by photo.
What if I'm not happy with the clean?
Tell us within 24 hours and we come back and fix it at no charge. That's the whole policy — no forms, no argument. Details are on our policies page.
Do you speak Spanish?
Yes. Hablamos español — the whole site and the booking form are available in Spanish.